Bad installation
My car was fine until I got a tracker installed in it on saturday. I didn't uae it until Yesterday and it got stuck and refused to start. I called tracker twice telling them my story and they said the'll send someone from their monitoring department to come check. To date no one has come. I tried calling today today and was told they are busy and I can't go through. I had to get someone to tow my car home yesterday and it's just standing there refusing to start. I spoke to 2 people who also had their car doing this after tracker was installed. All they can so is come and check their connections.
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Replies (6)0
Replies (6)
Tracker Connect's replyOfficial
19 Sept 2019, 07:42Good Day,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect's reply19 Sept 2019, 07:42
Official
Good Day,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
's updateReviewer Update
20 Sept 2019, 08:24A guy from tracker came yesterday and he says he knows nothing about car electronics or wires. He can only check their installation. He said he doesn't know what to look for to look for the fault. I don't know how tracker could send a person like that to check a wiring fault. My car was fine until tracker was installed last saturday. I must say i'm already enough with tracker and want it removed from my car first thing tomorrow. This has been a week or horror and bad service from a company that's supposed to be keeping my car safe. They are not even taking accountability. The guy who installed the tracker can also verify that when he came I was not home and came back driving the car and it was just fine.
's update20 Sept 2019, 08:24
Reviewer Update
A guy from tracker came yesterday and he says he knows nothing about car electronics or wires. He can only check their installation. He said he doesn't know what to look for to look for the fault. I don't know how tracker could send a person like that to check a wiring fault. My car was fine until tracker was installed last saturday. I must say i'm already enough with tracker and want it removed from my car first thing tomorrow. This has been a week or horror and bad service from a company that's supposed to be keeping my car safe. They are not even taking accountability. The guy who installed the tracker can also verify that when he came I was not home and came back driving the car and it was just fine.
Tracker Connect's replyOfficial
20 Sept 2019, 08:40Good Day,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect's reply20 Sept 2019, 08:40
Official
Good Day,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect's replyOfficial
26 Sept 2019, 15:13Good Day
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Tracker Connect's reply26 Sept 2019, 15:13
Official
Good Day
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
's updateReviewer Update
22 Oct 2019, 16:30Today I get an additional billing of R595 on my account. Please note that I am not going to pay for it as you didn't send a person to fix my car as per above. The person you sent advised that I get a mechaninc to sort my car out as he wasn't a mechanic and I did exactly that. Can one company be so frustrating to a new customer? I am really frustrated with the bad service from this company and I have only been using you for 2 months.
's update22 Oct 2019, 16:30
Reviewer Update
Today I get an additional billing of R595 on my account. Please note that I am not going to pay for it as you didn't send a person to fix my car as per above. The person you sent advised that I get a mechaninc to sort my car out as he wasn't a mechanic and I did exactly that. Can one company be so frustrating to a new customer? I am really frustrated with the bad service from this company and I have only been using you for 2 months.
Tracker Connect's replyOfficial
23 Oct 2019, 07:43Good Day Nametius K.
We confirm having made contact with you in September regarding your concern raised, please note that we have sent you an email to conclude the matter.
Tracker Connect.
We confirm having made contact with you in September regarding your concern raised, please note that we have sent you an email to conclude the matter.
Tracker Connect.
Tracker Connect's reply23 Oct 2019, 07:43
Official
Good Day Nametius K.
We confirm having made contact with you in September regarding your concern raised, please note that we have sent you an email to conclude the matter.
Tracker Connect.
We confirm having made contact with you in September regarding your concern raised, please note that we have sent you an email to conclude the matter.
Tracker Connect.