Bad Expierience and ********* behaviour

My name is Luenaylin Lorenzo Smith. My tracker account is as follows: *** i am very dissapointed with your consultants. I phoned in and spoke to Boyce Mhimhi and L Chauke and requested that to discontinue one device JTG681NW and be replaced with the new T-Cross Vin WVG ZZZC12PY106197. I sold the truck and bought the T-Cross. I told them that i would like to continue with the same contract untill it expires. They even gave me the the expiry date which was March 2024. Little did i know that they were busy misleading me and lying to me that i had to pay up the R400 outstanding amount inorder to continue with the same contract. The amount i was also given does not respond with the amount I was given on that day. I was given an amount of R160 and today i was told that they dont even have packages that starts with R160, only R179. But i was given an amount of R160? Why is the staff *********. He was just hungry to make a new sale oit of me. If knew and if they were just opened and transparent I could have asked for a month to month contract and not 3 years. I reported this matter today with a lady named Asisipho Mantshontsho and she promised to send me an emaim regarding this comaint and also requested for a copy of our voice recordings but untill now I have not received any feddback whatsoever. I have send numerous emails to Boyce Mhimhi and still waiting for him to call me back. I have the evidence of emails where i requested him to fix this mass but still waiting. I DO NOT.WANT TO DO BUSINESS WITH TRACKER anymore please advise I would like to cancel the device where i was mislead by your unprofessional staff who was just hungry for one sale! Hope you will get back to ASAP. I want to end my relationship with Tracker! Cant deal with people that think about their own interest and doesn not take customers request serious! There was a reason why i have requested to just continue untill next year March 2024 not another 3 years! I am waiting for your feedback! If i do not get the feedback i will make sure it must reach the Ceo desk.