BAD CUSTOMER TREATMENT

my car was ****** on 14 August 2026 and I reported to tracker and it has not been recovered to date but instead on 1 September 2026 the monthly premium was deducted from me for the same car that has not been recovered. I ave called tracker twice enquiring as to what would happen and I was told first that there would be an automatic cancellation and the second time I called just to confirm after I saw the deduction the lady told me that I am supposed to pay despite my car not being there. I really disputed this with the lady and then she promised to provide feedback which never came forth. On 16 September 2026 I called again on the same issue, and I got a very rude guy who told me that I am supposed to pay off course and when I asked him why to pay for something that does not exist, he was very rude and slammed the phone on my ears. This behaviour then confirmed to me the incompetence of tracker, first they could not recover my vehicle when I've been paying them for almost 3 years, next the staff did not solve my query then now their staff again showed arrogance and was very rude to me. this is really concerning about Tracker's bad customer service.