BAD CUSTOMER SERVICE & EXPERIENCE

On the 29th April I contacted Tracker to report a hanging component in my vehicle which someone had informed me that that was a tracking device. I spoke to Jonathan Petersen at Tracker and explained the scenario, and he asked me to send him pictures of the hanging component and he will get back to me as soon as possible to confirm whether or not that the component is tracking device. It is almost a month and I have not received a single response from Jonathan or feedback from tracker. I am not even sure if I am ever going to respond to my query. If the component is indeed a tracking device, Tracker definitely does not care about my safety or they would have sent their installers to check or asked me to bring the vehicle in for them to check instead of being quiet as if they were not informed. Not only is this bad customer service from Tracker, it also demonstrates that tracker does not really care about its customers' safety at all. Maybe if my account was in arrears they would have responded as this would be hurting their pockets.