BAD CUSTOMER SERVICE BY PORTIA IN YOUR SALES CALL CENTRE

On the 31st a ldy advised me that to get a unit on my bike i need to call on the 1st Nov when it will be launched. I called today the 2nd Nov and a lady by the name of Portia in your sales call Centre told me i can't do it. I asked her to do it as a sole prop or my Pty ltd she kept me on hold for over 18minutesbto go and ask and then decided to hang up the call on me. What type of customer service is this and if you guys are not willing to assist why is it so difficult to just tell me you can't help me than to waste my time energy and money contacting you guys for business. I have had business with you guys before, but this is terrible customer care.