BAD CUSTOMER SERVICE

Logged a service request for the tracking unit in my vehicle with reference number ***6 on 12 Dec 2025. Since then I have been calling to enquire about my request. Every time I am the one making follow ups and promised to be assisted "as soon as possible". The staff is making excuses about the HOLIDAYS and forget that I also had plans for the holidays. To me it is an indication that during holidays, this tracker company will not be of assistance should my car be ****** or hijacked. To date no technician has been sent and contact has been made with me. When I call their customer service I am told the request has been escalated to management. On request to speak to the manager , I am told management is not taking calls.