BAD CUSTOMER SERVICE

I cancelled my contract with Tracker during April 2015 and paid all the fees related to the cancellation. Despite having received confirmation in writing that my contract has been cancelled and that the tracking unit has been deactivated, the unit has still not been removed from my car.<br> <br> I have made numerous calls to Tracker so that they can remedy the situation, each time I call I am told that a technician will contact me in order to make an appointment for deinstallation, to date no technician has called despite all my efforts.<br> <br> I am at my wits end since my new insurer is waiting for the tracking unit to be removed before it can install its own.<br> I have been a loyal customer of tracker since 2008 without incident, but this issue is really upsetting me given the fact that my car does not have a fiunctional anti theft device at the moment.