Bad Customer Service

I have been trying to deal with Tracker for over a year now for a small company fleet. In the beginning, I struggled with the software and sent in screen shots of my queries. After 2-3 people passing the buck, I got a rude response, where the tracker employee said I should use Google Chrome (Which if my screen shots were acknowledged, they would of seen I was on Google Chrome). We were later put in contact with an area manager to assist with queries, and were hoping for a faster service, but that person too would pass our issues onto someone else. I have been querying the cost of a de & re-installation because Tracker charges almost 3 times the amount of many other tracking companies, and after 4 months I still have had no actual feedback. 3 People told me in the space of 2 months that the account manager would get hold of me to assist with my queries, I would only hear from Tracker if I emailed with a complaint. It was not until the final straw and the 5th email to Tracker in January that I was contacted by the account manager, who firstly didn't know ANYTHING about my grievances, and AGAIN had to take my queries up with someone else.

Tracker seems to be interested in their customers money, more then the actual customer satisfaction.