DC
David C
1 reviews | Active since Sept 2015
14 Aug 2019, 06:20
Bad Coms and no installation
I signed up with Tracker through Wesbank and received an automated welcome email but not have been contacted by anyone in the last 2 weeks to install the tracking device or received any correspondence with my Log-in details and cannot log in. I am registered on the system but cannot log in. I was informed someone will call me to arrange installation but this has not happened. When writing to customer service on their site I typed out a message and after all of this effort I got an error message and I had to re-write my message.. Needless to say I did not.. Very poor service. I only have these next 2 days to have the device installed and hopefully thinking that this may be done
Helpful (0)
Replies (2)0
Replies (2)
Tracker Connect's replyOfficial
14 Aug 2019, 07:54Good Day,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Best regards,
Tracker Connect's reply14 Aug 2019, 07:54
Official
Good Day,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Best regards,
Tracker Connect's replyOfficial
15 Aug 2019, 15:03Good Day
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Best regards,
Tracker Connect's reply15 Aug 2019, 15:03
Official
Good Day
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Best regards,