Bad client service

Very disappointed with Tracker. My contract with them expired in September 2025. Called in to renew in October everything went well until I didn't receive the debicheck which I called again to ask why and I was informed that I wouldn't be able to renew the contract and get a mandate because I'm owing. Fine I knew about that then I paid the amount owing. My problem now is, I still didn't receive the mandate after payment until today which according to my understanding my contract is still not renewd. Now I just get an sms saying my policy has been reinstated and I'm immediately sent an invoice. Invoice for what when my car was not covered for 3 months? Why not call me first and find out if I still required their services cos I mean it's been three months,now I'm told I need to pay R700 to cancel. Pay to cancel cover I never had for 3 months, what exactly am I paying for?