BAD BAD SERVICE

After a month i decided to sell the car which i had installed the Skytrax, i then contacted tracker to request for the unit to be transferred to my other car. i was then advise that a fee of R1200 will be applicable as the unit was still new, i then told the consultant who was helping me at the time that when i took out the unit i wasn't advised of such. she then said she request for a recorded telephone conversation when i took the policy and find out if the person assisted did or didn't advise me on the cost implication should i need that unit to be transferred to another car. i have since joined Matrix due to Tracker non customer existence and my Insurance would not cover me for theft and hijack as the car was not fitted with a tracking unit. Now im paying for a tracker unit which is no use to me.