1 reviews | Active since Sept 2017
BAD BAD BAD CUSTOMER SERVICE
I booked an appointment to have a device installed in my car for today Friday 06 October 2017. My appointment was scheduled for 13:15 then tracker phoned and asked for a 45 minute postponement coz their technician was running late. Got to their offices at 12:45 dropped my car and went to the traffic department came back at 14:30 and the device hadn't been installed. Eventually the technician came, struggled with the installation and its now 17:10 and they are not done yet. This is completely unacceptable. I am fuming. If tracker takes this long to install a tracking device I wonder how long do they take to track a vehicle. I really am worried.
Good day Zenande Nozibele,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a resolution of this matter.
We will revert to you shortly.
Kind regards,
Brian Khumalo
Customer Care Team
Good day Zenande Nozibele,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a resolution of this matter.
We will revert to you shortly.
Kind regards,
Brian Khumalo
Customer Care Team
Hi Zenande,
Thank you for taking my call.
This is confirm that we contacted you and agreed on the way forward.
Kind regards,
Brian Khumalo
Customer Care Team
Hi Zenande,
Thank you for taking my call.
This is confirm that we contacted you and agreed on the way forward.
Kind regards,
Brian Khumalo
Customer Care Team
Hi Zenande,
Thanks for taking my call once more.
On behalf of Tracker, I would like to apologize profusely for any poor service you might have experienced when dealing with certain staff members within the company and would like to assure you that this is not our standard way of doing business.
We regret the poor experience and promise to do things differently in future.
Kind regards,
Brian Khumalo
Customer Care Team
Hi Zenande,
Thanks for taking my call once more.
On behalf of Tracker, I would like to apologize profusely for any poor service you might have experienced when dealing with certain staff members within the company and would like to assure you that this is not our standard way of doing business.
We regret the poor experience and promise to do things differently in future.
Kind regards,
Brian Khumalo
Customer Care Team