Bad Attitude and irresponsible (no feedback)

the Tracker company has been deducting my account for the car that I sold two and half years ago, when I enquire they told me that they will call me back. it has been 7 days without any response from Tracker.<br> <br> Again today (29/10/2015) at 16:50, I phoned asking to be updated. the lady that was assisting me was having a bad attitude, she was not willing at all to help me. she even yawn while I was talking.<br> <br> furthermore, they also deducted for the car that I sold last month where I indicated that they must cancel.<br> <br> please assist, am very much disappointed by the behaviour of the person who was assisting me, after more than 7 years using the same tracking company this is the way they are treating their client.<br>