PM
Pule M

1 reviews | Active since Oct 2012

05 Jul 2017, 08:50

bad attitude and incorrect billing

<p>I have been calling Tracker since last week to fix the biling on my account and to refund me the double amonth they debting from my account but nothing has being done. </p> <p> </p> <p>today I called and the agent I spoke to was very rude and not helpful, she was even will to lert me cancel the policy with tracker, her name is "Ntombi Shirwa" if tracker will keep this person to handle thier customers then good luck with that.</p> <p> </p> <p>I will not advace anyone to take a month to month contract with tracker with a once of fee of R3500, once you paid that money Tracker with treat you like trash.</p> <p> </p> <p>I will go see my lawyers seeking legal advices on this matter.</p>

0
Replies (2)
Tracker Connect
Tracker Connect's reply05 Jul 2017, 09:11
Official

Good day Pule,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a resolution of this matter.

We will revert to you shortly

Kind regards,

Brian Khumalo

Customer Care

Tracker Connect
Tracker Connect's reply04 Sept 2017, 09:15
Official

Good day Mr. Mohale,

This is to confirm that your complaint has been investigated and amicably resolved.

Regards,

Najma Sallie

Tracker Connect