Awfull Service

I am a client of tracker i recently bought a new car and did a unit transfer from one car to another, they quoted me R1100 they installed the unit in my new car but now the problem is tracker is still tracking the old cars location with the new cars details the new car is not located on the map the tracker certificate they sent me has a wrong odometer reading and the insurance wants the installation certificate for me to prove that my tracker is installed and in working order,i cant send them that because the tracker is clearly not working and that means im not covered for theft and highjack.I have contacted tracker this whole week every time they tell you they escalating the matter to their technical department, yesterday i contacted them again i was promised a call from the acquisition department which till now im still waiting. I have been a tracker customer for 6 years and all my vehicles are with tracket never had an incident i am disgusted with the service im receiving from tracker in this regard, they are quick to charge you and read you those terms and conditions that binds you but the service is awful and we as consumers are forced to pay for a service we are not receiving i am a proxy at a company we are also using tracker i feel like i can cancel all our bakkies because of this if tracker doesn't pull up its socks