TJ
Terrance J
1 reviews | Active since Sept 2015
07 Dec 2022, 10:56
Awaiting refund for extra debit
I cancelled my tracker recover month to month contract and went onto the tracker care 36 month contract. The premium charged on this contract was supposed to be R199 per month. Tracker has decided to debit my account at the end of November for R358.20. I called in last Monday(28/11/22) and again on 02/12/22 to get the extra debit refunded to me. I was even given a reference number for the refund. Today is the 07/12/22 and I am still waiting fro my refund. I have not yet received any feedback from Tracker concerning the refund.
Helpful (0)
Replies (2)0
Replies (2)
Tracker Connect's replyOfficial
07 Dec 2022, 11:23Good Day Terrance,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect's reply07 Dec 2022, 11:23
Official
Good Day Terrance,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect's replyOfficial
07 Dec 2022, 15:33Good Day
We confirm having contacted you via email and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you via email and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Tracker Connect's reply07 Dec 2022, 15:33
Official
Good Day
We confirm having contacted you via email and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you via email and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect