RF
Richard F
1 reviews | Active since May 2024
07 Aug 2025, 20:43
Avoid at all costs
If you are starting a delivery bike fleet, I would recommend staying away from Tracker. A high level summary of issues experienced: - Multiple device malfunctions - Draining / damaging bike batteries - Avalanche of false impact detection calls - fleet assets getting erroneously removed from account - zero accountability when bikes get ****** and are not retrieved, even in the case of device malfunction - call Centre staff are moderately competent, but no way of escalating issues. Do not get involved with this company, contracts are 24 to 36 months, and in spite of appalling service delivery, there is no way to cancel contracts.
At what point does incompetence constitute legal recourse?
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Replies (2)
Tracker Connect's replyOfficial
08 Aug 2025, 07:49Good day We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you. Tracker Connect
Tracker Connect's reply08 Aug 2025, 07:49
Official
Good day We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you. Tracker Connect
Tracker Connect's replyOfficial
11 Aug 2025, 13:25Good day Richard,
We confirm having contacted you and explained the resolution process of your query. We further confirm that that your concerns are being addressed.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that that your concerns are being addressed.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Tracker Connect's reply11 Aug 2025, 13:25
Official
Good day Richard,
We confirm having contacted you and explained the resolution process of your query. We further confirm that that your concerns are being addressed.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that that your concerns are being addressed.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect