Automated response the only feedback

Towards the end of October we pulled the tracker unit out of the car as my battery had gone flat again for the 3rd time.<br> Tracker took THREE DAYS to realise that the unit was no longer functioning and for them to contact us.<br> My husband told the lady that called that since theywere not really tracking the car anyway - three days the car could have been in Zambia, and the unit was no longer in the car, that she should cancel the contract.<br> <br> It was towards the end of the month, so we didn't object to the November debit order going through.<br> BUT I DO object to the December one going through as well.<br> We have since sold the car and the insurance managed to stop their debit order within 2 days. <br> <br> My husband called the service centre a week ago and spoke to someone who says that, the original lady should have called us back to confirm that the contract should be cancelled. Didnt happen.<br> I followed it up with an email that got no response other than the automated email.<br> Everyone appears to be shrugging their shoulders, but I would like the December debit order refunded.<br> I should also ask for November, since I did not have coverage for then either.<br> And confirmation of no further charges