Atrocious!!!! Still no Refund received!!!!!

Atrocious will be an understatement. Seems like the only way you get the attention from Tracker is to give them a review on Hello Peter. After numerous phone calls and emails, they come up with new lame excuses. I'm sure they must have a manual with excuses they use. My previous review for Tracker 2 weeks ago got their attention instantly, but my emails to them get left unattended. They responded to my review stating they did try to contact me on my cellphone. This was such a lie, as I never received any call, or even had a missed call. And I'm sure they only attempt once. Then on the response email, they state they could not refund me as my banking details are incorrect. How is this possible if for the last couple of years they had no problem to debit my account monthly, and never had any issues. It's as simple as refunding me to the same bank account they took my monies from. But like I say, just another lame excuse. From the time I responded to this email from Tracker nearly 2 weeks ago, I still have no refund, or had any email response. So they must have noticed that the bank account excuse was not working and are trying to look in the manual for a new one. This refund query is now going for 4 months. My question is why does it take this long for my own monies that Tracker was at fault by not updating their systems properly. Disgusting!!!!!!!