ATROCIOUS AFTERSALE SERVICE.

ACCOUNT CL*** BELINDA MAGOR Lets start at the beginning. I took out tracker in March 2023 and have had nothing but atrocious after sales service. I have taken out the top care package which includes notification of battery disconnect mails on no movement of vehicle. I stopped getting those and in March 2024 decided to cancel tracker. When I called in I was offered 3 months free subscription so I wouldn't cancel I accepted. This was for the months of March April and May. The debit order went through i March 2024 and I was charged R7.00 by my bank for insufficient funds after all it was supposed to be free. I then phoned in and spoke to Mr Rakoto Phora who assured me that the credit notes would be passed and I would be refunded. I stopped the tracker debit order after the history of total disregard for their clients and their promises. In April 2024 I got the credit notes in April 2024 no refund though. In June 2024 I started paying by EFT after phoning for 2 months requesting a debit check which of course I never got. June and July 2024 I got confirmation of monies received by tracker and my account credited. I paid tracker on the 14 August 2024 and requested confirmation which I never got email address ***.

Last Night 16 August tracker in their incompetence tried to dr my account and because the tracker debit order was stopped I was charged R11.00. I ask you who will repay my fees?

On the 29 July 2024 I was offered Car Guard for only R47.00 by tracker with no pro rata fee as it was only month to month. 10 minutes later I received an invoice for R57.00 odd with a pro rata amount of R4 something. I was told I would be sent a link to download the app which I never got but I got the invoice with the pro rata charged. I phoned the next day and cancelled the car guard but was still sent an sms that tracker would debit my account without my permission I might add. I have wasted at least R400.00 on airtime over a year and 5mnth to be told it would be sent to the relevant department. Years ago tracker was a good company but the calibre of staff was different now the staff sit around picking their noses scratching their heads and shooting the breeze and of course thinking up new ways to humiliate and disregard their clients. Tracker look at my profile and I challenge you to prove me wrong. People do yourself a favour and please got to net star or cartrack or anybody else but not tracker they are truly ***********. It is not the amount of money that i've lost but the principle.