APPAULING SERVICE

<p>I’m very annoyed with Tracker Connect for the terrible service they’ve offered me. They installed a system which was not working on my car and had to drive a car for the month not being aware the device is not working. When I tested I had to drive and fight their consultant’s the whole Sunday. I also dealt with their consultant named Kgomotso who was very arrogant and not delivering the best customer service to the client.</p> <p> </p> <p>When I called on Monday to log a complain I spoke to a male supervisor who said he’ll investigate the service offered by Kgomotso and I’ll have to retest again as there were no Technician that could assist me that day as I was at work. On Wednesday I had to test the system again and no one from Tracker called and I was very furious, I called them and request for a supervisor and a lady by the name of Clarine took my call.</p> <p> </p> <p>I told her my story and she went all defensive trying to put me at fault. I advised her I went to one of their dealers to upgrade my system because I was not satisfied at all with the system that was installed in my car. This was on the 01st June 2016. I told her I was not happy with the fact that they installed the system that never worked and a paid pro-rata plus the full monthly subscription for it and I was advise I have to pay an upgrade fee of R1000 as if it’s my fault their device malfunctioned.</p> <p> </p> <p>I advise her tom listen to my call and make the voice recordings available for me also but she hasn’t come back to me even today. Last week Thursday I called trying to get feedback from her but after being on a call for 17 minutes I was told she’s in a meeting and she’ll give me a call back, of which I’m still waiting even today. </p> <p> </p>