Appauled by the lack of service

I am appauled by the service i received from tracker. I calked in and explained my problen to the lady. Call cut, she sidnt bother calling back. I called again, explained the issue again, held and the next person answered asking how she can help. Why was the issue not explained to her and why was i not told i was being transfered? This is not service. Someone needs to listen to those calls and tell me what is going on and resolve my issue. I dont have time to be explaining myself over and over again.