Appalling service

I have been a loyal tracker customer for about 7 or 8 years now. I recently traded in my old vehicle for a new one. Then got the shock that tracker does not assist its loyal clients, but rather penalizes them for getting a new vehicle and still wanting to have a tracking device. You pay a early cancellation fee and you are compelled (bul****) to take out a new 36 month contract with them to be able to reduced the cancellation fee. Even though you have been a loyal clients for many years. Now to top that off, if you contact them, they are extremely willing to sign you up for a new contract but rather disappointing in customer service. I contacted tracker before the installation of my new tracking device and spoke to a consultant on 17 June 2020. I explained.to him that I want to earn ebucks on my contract subscription. He continued and said I can just give him my ebucks card number for him to do that. I explained that I am still waiting for delivery of my new card and he said I can just phone in when I get the card and let tracker capture it on the system. After this call I kept on receiving sales calls from tracker, but my tracking device has already been installed. I explain the situation to person that phones me and everytime the excuse is that the person who helped me is not in Today and they will phone me back. NO ONE EVER PHONES BACK. Today I got another call from tracker from the most arrogant gentleman Tsepisiso of something is his name. He argued with me over the phone and was not helpful at all. After being aggravated enough I requested to speak to his supervisor because he is not being helpful at all. He apparently cannot give me a call reference but promised to have his supervisor contact me and he will send a email to ke with the details. This call was at 9 am on 29 June 2020. YET AGAIN EMPTY PROMISES FROM TRACKER. No supervisor has called be back and no email received from.the consultant. Your consultants do not ask a client whether they are ebucks partners and want to earn ebucks. I could have saved years a ebucks if this was offered to me. Absolutely appalling service, and this from a company that is supposed to recover a person's vehicle.