Appalling customer services/shady contract details

Appalling customer service on request for cancellation of service, AND shady contract terms. Their phone lines are routinely interrupted and fuzzy, and then they accuse you of not answering calls. To add to this, I had a run in with an extremely rude and unprofessional consultant who was becoming impatient while I tried to explain my reason for cancellation since I no longer require their services.

In addition, I was offered a month to month contract with them by my dealership when buying my vehicle mid last year. So naturally, I would be confused when the tactless and unprofessional consultant in question told me I’d have to pay north of R2000 as a buy-out. I have never been so taken aback. When I requested a copy of my contract to see where it states this (I only ever received a policy schedule document from them which states nothing about a buyout clause), she went quiet, and said she will escalate. I later got an email to say my cancellation request was cancelled even after JUST speaking to a consultant saying it was being escalated.

Tracker is shady beyond belief. Just don’t do it. If I could give them zero stars, I would.