Appalling customer service
I have been with Tracker for almost 4 years now. The treatment I have received from Tracker is appalling. I specifically asked the consultant if there will be any charges on the technical issue I was having and she specifically said NO. Next thing I'm being slapped with a R595 bill again. We are in a middle of a pandemic and people are struggling financially and you don't give your clients the option of coming to your centre's instead of charging them a call out fee. The guy literally just changed the car keys tag and I'm slapped with an almost R600 bill. You are disgusting and absolutely tone deaf to the financial difficulties your customers are in. You do not deserve loyal customers like myself!
Helpful (0)
Replies (3)0
Replies (3)
Tracker Connect's replyOfficial
30 Mar 2021, 13:14Good Day Sino K
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect's reply30 Mar 2021, 13:14
Official
Good Day Sino K
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
's updateReviewer Update
04 Apr 2021, 10:59Nobody has bothered to contact me to date. No care in the world about customer care. Calls go on end unanswered and no one bothers to call you back. ????????????
's update04 Apr 2021, 10:59
Reviewer Update
Nobody has bothered to contact me to date. No care in the world about customer care. Calls go on end unanswered and no one bothers to call you back. ????????????
Tracker Connect's replyOfficial
06 Apr 2021, 07:49Good Day Sino,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly.
Tracker Connect
Tracker Connect's reply06 Apr 2021, 07:49
Official
Good Day Sino,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly.
Tracker Connect