1 reviews | Active since Oct 2013
Annual increase of over R150
I have had nothing but issue after issue with Tracker accounts. On 1 Sept my account was debited with R119.20. Then by 2 Oct is was debited with R258. I called and was told it was a problem but that it has been rectified and I won't be billed the next month. I begged them to remove my banking details because I will do an EFT. Today, I phoned again and told them NOT to debit my account and when I asked them to confirm the amount it was over R250!! How can I pay R119 in Sept and by November pay over R250, that is an increase of over a double!! HOW?
Good day Nadine,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a resolution of this matter.
We will revert to you shortly.
Tracker Connect,
Maroba Kekana
Good day Nadine,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a resolution of this matter.
We will revert to you shortly.
Tracker Connect,
Maroba Kekana
Hi Nadine,
Thank you for taking my call.
I will expedite my investigation and give you feedback.
Regards,
Brian Khumalo
Customer Care Team
Hi Nadine,
Thank you for taking my call.
I will expedite my investigation and give you feedback.
Regards,
Brian Khumalo
Customer Care Team
Good afternoon Nadine,
I tried to call you to provide feedback to no avail.
I can confirm that we have resolved the billing matter.
Kind regards,
Brian Khumalo
Customer Care Team
Good afternoon Nadine,
I tried to call you to provide feedback to no avail.
I can confirm that we have resolved the billing matter.
Kind regards,
Brian Khumalo
Customer Care Team