Annoyed and ****ed off client

Most pathetic service Phoned to get location of my vehicle,unable to locate says account expired 2018 but debiting my account every single month and cannot answer for this So basically I have been paying premiums all these years for nothing I must first go report vehicle ****** I don't know with what vehicle when I'm stating I'm trying to locate vehicle. Nobody can confirm if I will get all my premiums back from 2018 because in all honesty I have been paying for no services. I am definitely moving to another tracking company I expect all my money back since for 7 years u guys tuk my premiums for nothing.