Annoyed!!!!!!

I am super annoyed with Tracker at the moment. Why is there no way a person can contact them except for phoning? Not everyone has time to spend hours on a phone with a call centre agent. The online query system is also not working, it keeps saying something went wrong and phone us instead. NO!!!!! I want to know why I paid an increased subscription from October 2022. I only joined Tracker in May 2022 so it cannot be an annual increase. I also did not receive a letter stating the reasons for the increase. This is why I really dislike a debit order, companies can increase payments at any time without approval.