Angry Disappointed Customer

I have been waiting for a technician to call me from 23 Feb 2023 to set up an appointment to come and fix the error on my tracking device. Even this day no one called me and Tracker is comfortable to debit my money from my bank account for the services they are not rendering to me. I don’t understand how I should be the one nagging you people to come fix this issue when it is not my fault. This is the second time this happen in a short space of 2 weeks and get told that the thing that the GPS is faulty. On a new tracking device.!!? As a brand new customer I am disappointed at the level of disrespect I got from Ontiretse Tong and the fact that he never even did what he promised to do. It’s either this gets fixed urgently or I take it further up.