ML
Modiehi L

1 reviews | Active since Aug 2020

20 Oct 2020, 11:43

Angry and used customer

On 29 September I received an SMS that my is in arrears and this was shortly followed up by a WhatsApp and another emails threatening to send my account to debt collectors.

My car was written off in March 2016 and I immediately advised Tracker then of this incident and I was advised that I cannot terminate the service until November of the same year.

First week of December 2016, I cancelled the subscription but in January 2017, I again received an sms that my account is in arears, I paid the balance and told that my cancellation is not captured into the system and the cancellation form was sent.

November 2017, I again receive an invoice win an overdue balance and again I went through the same process. And now this.

How long must I keep paying for a device and service I have not had for five years?

How long must I keep cancelling the same product.

No, this needs to come to an end now.

0
Replies (2)
Tracker Connect
Tracker Connect's reply22 Oct 2020, 09:02
Official
 Good day,  We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. 

It is our intent to help you reach a prompt resolution of this matter. 

We will revert to you shortly. 

Tracker Connect 

Best regards,

Tracker Connect
Tracker Connect's reply23 Oct 2020, 10:31
Official
  Good day Modiehi,

We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.    We would like to take this opportunity to thank you for doing business with our Company.  If there is absolutely anything else we can help you with, please feel free to contact us at any time. 
 
 Tracker Connect 

Best regards,