Adding incorrect defaults on my ITC

<p>This email was sent to me after I enquired with Tracker:</p> <p> </p> <p><strong>Your installation was done on the 28th of May 2016. Your selected debit order is on the 1st day of every month, which then we could not debit on the 1st of June 2016, as our debit order deadline for the 1st of June 2016 was closed, hence we scheduled the first debit order for the 1st of July 2016 (May pro-rata + June and July premiums).</strong></p> <p><strong> </strong><strong>The debit order submitted on the 1st of July 2016 was a R306.57 amount, which was incorrect as the July 2016 invoice included an additional R99.00 amount billed incorrectly. We since rectified this and credited the additional R99.00 on the 13th of July 2016. The initial amount to be debited was just supposed to be R207.57 instead of the R306.57.</strong><strong> </strong></p> <p><strong>The outstanding balance is currently still the R306.57 amount, as we have included the August 2016 invoice to the initial outstanding R207.57.</strong></p> <p> </p> <p>The device was installed in my vehicle on 28 May and first debit order was due on 1 July. However a 30 default was added to my ITC for May 2016. Why?</p> <p>Incorrect amounts where invoiced to me and i was double charged for the device. this was investigated and resolved after I called them on 16 July to find out what is going on with this account. However a 60default has been added to my ITC for June 2016. I havent checked what has been added to my ITC for July 2016.</p> <p> </p> <p>the agent has emailed me to say that Tracker will update the ITC to paid up and closed. This is clearly not right. Tracker should remove the defaults which they have added to my ITC and not simply update it to paid up and closed. AS I DID NOT DEFAULT IN PAYMENT THEREFOR THERE SHOULD NOT BE A DEFAULT IN MY ITC!!!!! </p> <p>I feel this incorrect defaults that have been</p> <p> </p> <p> </p>