DO
Deniel O

1 reviews | Active since Feb 2022

03 Jan 2024, 17:33

Account handed over to legal yet I was told I don't owe.

It has come to my attention that you have the odesity to send my account to legal.

One thing I will not accept is taken for granted by Tracker.

You clam I called to cancel my tracker account but have no proof. Not a phone call that is recorded or even an email.

I will take this further if it does not he sorted at hello Peter this is a year that I will not allow companies to take advantage because they wan't the client to pay off money that we are not aware off...

So I called tracker end of November saying guys I've been paying 100.00 as per the email I was sent in January by a lady, I have proof of that email it was 600.50 I think

So I was told to pay that off..

Then I called end of November saying I've said can you guys now activate my aavoint because tor 2 years have I not had tracker or you cancelled my service.

I spoke to a manager called Janine Hafajee (excuse my spelling ) and Marobe kekana Firstly they have my email address wrong yet im emailing from my email then they have they don't get back to me with actual facts about me suddenly owing thousands of rands and yet for 2 years my tracker was decativated.

Now you except me to pay over the thousands.

I will not even if you take me to legal I will win because I have proof even where in my email I say you guys don't reply and yet you quick to send my account to legal but you refuse to sort it out at tracker.

I will not back down for the inconvenience imagine my account to legal when I have no knowledge of what is happening.

I will not pay anything that I will make sure of because the proof I have comes nothing to what you have.

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Replies (2)
Tracker Connect
Tracker Connect's reply04 Jan 2024, 07:30
Official
Good day 

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a prompt resolution of this matter.

We will revert to you shortly.

Tracker Connect
Tracker Connect
Tracker Connect's reply04 Jan 2024, 12:36
Official
Good day,

We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.   

We would like to take this opportunity to thank you for doing business with our Company.

If there is absolutely anything else we can help you with, please feel free to contact us at any time.

Tracker Connect