Account Error

I have been a customer with Tracker for 10 years and I have been happy with the service up to now I contacted Tracker on the 27 July to confirm that my tracker is of ****** recovery vehicle quality. I spoke to Rirhandzu and he suggested that we do the new contract to upgrade the unit.. He told me that the old contract will be cancelled and they will install a new device, which was done on the 4th August. My premium would change from R123.90 pm to R103pm which consists of R79 pm and R24 pm for device protection. I tried to phone numerous times after the new contract was instated as the amount then deducted was also incorrect. On the 28 Sep I received a call from Kevin Naidoo in which he confirmed the device is active and a credit will passed to my account of R318.80 and for the next 3 months I will not have to pay anything as the new contract amount of R103 will be deducted from my credit for 3 months. On the 3rd October I received an invoice that stated the credit of R318.80 was passed. On the 17Oct I received 2 invoices, one for the old contract amount of R123.90 and one invoice for R79.00, I did not receive an invoice for the R24 for the device protection.

On the 17th I phoned the call centre numerous times to try and sort out this matter, but did not even get to speak to someone, I then send a mail and I am still waiting for a reply.

Someone needs to please contact me urgently to resolve this matter. Martie Botha ***