Account dispute

I've been having a problem with my tracker account since last year, ever since I upgraded to the sky track, an amount of R400 was added to my account without my knowledge, i spoke to several consultants, the last consultant I spoke to was Celest Adams, she called me and told me that my tracker account was up to date and only R199 will go off in the month of Jan. R599 was debited in Jan of which I reversed because she said she sent my account to the finance department an an amount of R400 will be reversed this was still not done, in Feb they tried to debit an amount of R798 of which I also reversed because it was incorrect, can someone fix my account or tell me if you can't help me so that I can find another alternative service provider.