1 reviews | Active since Jul 2016

21 Jul 2016, 06:06

Account disabled CLI*** - CLI***

<p> </p> <p>Please assist sinethemba has 2 tracker accounts that he is paying for but you guys have been debiting only 1 he spoke to you months back and said all is fine but now Trackers is debiting money for only 1 car then they started to take double from june then he reversed it because you guys did not debit for both cars on May you took only 1 please assist urgently as this matter is starting to be frustrating because they say we owe 1 car for which it was not our fault that you guys did not take the money May only …all was well you where taking 450 from january then may you separated the accounts only took 1 219 instead of 2.please assist urgently as 1 car is mine but he is paying for both cars he updated the details a long time ago for both cars from FNB it was fine then now they are giving me excuses that mine was updated june..i updated them june on the system because I saw that you did not take money may and he did tell you guys that when he spoke to you..FNB Updated the details for both trackers April so y did you not take the money?</p> <p> </p> <p> </p> <p>Lets forget that I updated on your system june when he did the update it was successful for both cars now they are telling me that mine was updated june yes on my tracker account but for the switching for you guys to debit it was updated a long time ago</p> <p> </p> <p> </p> <p>Please assist as I will not pay the money they say I owe from May because of someone did not do their job and now they say I am in errors and I must pay all the money for which is not m,y fault please assist urgently as I do not want to take this matter further</p> <p> </p> <p> </p> <p> </p> <p>this is a message i sent the tracker people explaining to them as they say i owe the tracker and they have diabled my account</p>

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Replies (4)
Tracker Connect
Tracker Connect's reply21 Jul 2016, 06:14
Official

Hi Kgotso,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a prompt resolution of this matter.

We will revert to you shortly.

Shaakier Hartley
Tracker Connect

Best regards,

's update21 Jul 2016, 07:33
Reviewer Update

spoke to a guy from tracker was very rude and did not even want to listen to my explainationa just said i need to pay the money

's update21 Jul 2016, 07:39
Reviewer Update

we have been with contact with the tracker guys with this issue before it came to us owing it then they kept closing the call saying it has been rsolved then month end same thing they say we owe the money..they did not bother to be in contact to contact with me about this until i noticed that my car is not protected all these months,wat if somthing had happend to the car? being ****** or anything

Tracker Connect
Tracker Connect's reply25 Jul 2016, 09:41
Official

Good Day Sanele Shirindza,

Thank you for your communication.

We hereby confirm that we have contacted you and assisted you.

Kind regards,

Tracker Customer Care.

Best regards,