ES
Elsabe S

1 reviews | Active since Nov 2020

01 Aug 2024, 10:31

Accident waiting to happen...and then it did.

A tracking device was installed in my car when I switched to an insurer that have a tracking device as prerequisite. The tracking company sent a guy this morning to fix said device because I got many notifications from Tracker that my battery is disconnected. I was driving my car many of those times. When he was finished fixing the problem he said the tracker was earthed the wrong way and it could have damaged electronics in my car. Well, it did. On the 15th of June I went right into a low wooden pole, the type you can't see from behind the steering wheel when you get close. My car sensors did not warn me because the sensors in my grill did not work. The pole broke my car's grill and spoiler. After the accident I tested it myself by putting a soft bag the height of the pole in front of my car and it did not warn me and I drove into the bag. Now when the guy from Tracker left I tested it the same way again and this time it worked. The tracker was earthed the right way and did not interfere with the electronics in the sensor anymore. I have to pay an excess of R7000 to have the grill and spoiler fixed. I think Tracker owe me.

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Replies (5)
Tracker Connect
Tracker Connect's reply01 Aug 2024, 10:39
Official
Good day 

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a prompt resolution of this matter.

We will revert to you shortly.

Tracker Connect

ES
Elsabe S's update06 Aug 2024, 15:08
Reviewer Update
I am still waiting. You have had ample time for an investigation. It is not rocket science. Revert back to me soonest.
Tracker Connect
Tracker Connect's reply16 Aug 2024, 09:06
Official
Good day

We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.   

We would like to take this opportunity to thank you for doing business with our Company.

If there is absolutely anything else we can help you with, please feel free to contact us at any time.

Tracker Connect

ES
Elsabe S's update16 Aug 2024, 10:45
Reviewer Update
I got a reply from Tracker Connect informing me that there was a resolution to my complaint and that the matter now seem to be closed. According to them of course,
Pray tell me what is the nature of this resolution because I did not receive any form of communication from TRACKER CONNECT on this R6500 issue.
You did absolutely nothing from my point of few because I was not informed of anything having been done. So. You are still behaving exactly the same way which is *********** and a disgrace.
ES
Elsabe S's update16 Aug 2024, 10:47
Reviewer Update
The little stars stand for incompetence. If you wanted to know.