Abysmal service from Tracker

What a disastrous engagement I've had with Tracker since signing up with them (had to for my insurance) and being sent my policy and (debit order arrangements) already on 14th March 2024. Since that day I've been trying to get Tracker to send someone to do the installation of the device into my car I have just purchased. 5 emails from the Tracker app, 3 calls to their call center (1 last week with the consultant giving me a date (today) for installation) .

After an hour and a no-show, I called them again this morning (30 mins average call time, today 45 mins, at my expense), only to hear there was no appointment made! The consultant then took 45 minutes to tell me their next appointment available is Friday next week after I told her (and the lady I spoke to last week), Im going out of the country on Wednesday next week.

The general lack of ability to just take basic details from me on the phone seemed too much and despite me asking this last consultant for a confirmation SMS (she promised) I still don't have it and don't know if anyone will actually come on Tuesday 2nd at 8:00 am as she instructed! The general lack of customer service from consultants and whoever answers their emails is abysmal! It makes me wonder what would happen should my vehicle be ******!!!!! Terrible, terrible service despite my signing up for their premium service and starting payments on 1st of April.