JS
Josephine S

1 reviews | Active since Jan 2023

14 Nov 2018, 09:22

Abuse of Power to their clients

I was involved in an accident on the 28th June 2018, whereby I was hit by a Truck behind on N1 road Pretoria at the curve just after passing Stormvoel off-ramp. The truck driver drove off and my car was spinning twice then hit the wall on my far right. I was taken to hospital because I sustained head and neck injuries. The insurer declared my vehicle written off because the damage was over R240 000 to fix it.

Now I informed Tracker that my vehicle has been written off on the 29th June 2018, No Tracker demands cancellation fee of R628.34 for the remaining months of July , August and September. I have informed them that I wont be able to continue paying the cover since I nor longer possess the vehicle.

But to my surprise I received a call today that Tracker has handed my account to the Debtors to collect the balance. To me that is unfair as I have not cancelled the account but the vehicle was written off.

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Replies (2)
Tracker Connect
Tracker Connect's reply14 Nov 2018, 09:29
Official
        Good day Josephine,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a resolution of this matter.

We will revert to you shortly.

Kind regards,

Customer Care Team

Tracker Connect
Tracker Connect's reply14 Nov 2018, 11:40
Official
Good day Josephine,

We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.   
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time. 

Tracker Customer Care