Absolutely unacceptable service — I would not recommend Tracker to anyone.

I am beyond disappointed with Tracker. My vehicle was ****** and recovered by myself — not by Tracker — thanks only to a Ghost system that I had installed separately. Tracker didn’t pick up a single thing.

This is now the second Fortuner where their system completely failed me. On my first vehicle, the Tracker unit was removed without them ever detecting it.

When I called to cancel my contract after selling my car, I told the consultant I would never use Tracker again due to their poor performance. The consultant said they would escalate my complaint — yet three weeks later, I have heard absolutely nothing.

Now, when I want to cancel my other vehicle, Tracker wants to charge me a ridiculous cancellation fee.

To make things worse, I pressed the panic button on my remaining vehicle an hour ago — and no one from Tracker has called. I then phoned ***and selected option 3 for product information, since the only other options are for emergencies or ****** vehicles. I was left holding for 20 minutes, only to be told they’ll answer according to my queue number. Eventually, I found another number online — which immediately informed me that I was calling outside of working hours.

Why does the one system not say that too? What if this had been a real emergency and someone’s life was at risk?

I am completely done with Tracker. As soon as my other contracts reach their end date, I’ll be cancelling those too.

Absolutely unacceptable service — I would not recommend Tracker to anyone.