Absolutely no customer service and total incompetence!

Tracker's service is absolutely pathetic putting it mildly. One week ago I bought a new vehicle and requested Tracker to transfer my device from the old to the new. I was told the old will be canceled immediately and the new will be activated on install. Three days after I realized that the old vehicle was not removed and the new vehicle was not fully functional. I informed them immediately but was ignored. Two days after that I called again and nobody seemed to know what to do and I wrote a formal email. This blatantly ignored as well. The same day I called again and somebody helped me and was told that it was corrected, however, she could not assist with fully activating the new vehicle as the department which handles that did not pick up their phones but she will send an urgent email to them to request that they call me. Two days after that I have not been called and....the old vehicle is still active. I wrote another formal email which was also blatantly ignored.

If they cannot manage simple customer service how will they be able to protect families and assets.

Next step cancellation with immediate effect due to breach of contract.