Absolutely Atrocious backstabbing service

It seems what Tracker says over the phone and what the agents do in the background are 2 completely different things. They also don't keep a record of your conversations or calling in which shows that they have no interest in FSCA regulations or TCF polices.

My wife's car was Written off in November 2022 and when I called in to find out what I should do about cancelling because it was a new policy (inception Feb 2022). I was advised to rather keep the policy in place and just do a Transfer when we get the new vehicle, otherwise we would pay a higher fee for cancelling than just a re-installation fee.

I accepted this, we got paid out by insurance and ended up having to sell my vehicle as well in order to make up deposits for finance to keep payments the same. Bought 2 new vehicles, and requested the Tracker agents to initiate the installations and transfer of the current policies to the new vehicles.

It seems the guy I spoke to who seemed friendly and polite, was just bull****ting or lazy, because they only did a transfer of 1 vehicle, mine. We are getting constant irritation and bombarding notification messages for the vehicle that was written off and I called in to find out why it wasn't removed as we were told it was. Come to find out that it was never cancelled/transferred to the new vehicle, and I have now got an invoice for 4 vehicles.

Apparently Weekends mean there are no Managers on the floor to deal with any issues, Management as per usual is nowhere around when staff need them to deal with a situation that they are not authorized to do. So Paying Customers now have to wait until their work day to use their airtime and lunchbreaks to call tracker to resolve personal issues. Because we all know if a Manager knows you are doing personal things on work time, there's a KPI deduction or an HR discussion coming your way.

Clearly Tracker only cares during Monday to Friday. Not when it's convenient for their customers.