Absolute ********* behavior and *********** staff

I was retrenched in September 2022, with 3 tracking units, I engaged with Tracker and advised them that I will make payment soonest as I either attain alternate work or when I receive my UIF, which I will add I have not yet received,

I was appointed with a job as at the end of January, and intended to pay the account in full by sending a email to their finance department, I haven't received a response form their finance department but received a SMS stating that they have a valentines special as at the 9th Feb, that said, I grabbed the opportunity and immediately paid them.

I got a SMS on the 13th stating that the account payment was received and processed and it categorically states that the account has been reinstated. Well Well, Well, I try to login to my profile and get told that the account has been suspended, thinking I will give it 48 hours to update, which will be Wednesday, I try again, and guess what, same result,

I call the call center, speak to Wandile, who asks me to confirm my details, hearing she is distracted and more interested in the party in the back, she asks me to repeat the same, I ask her why, she says she did not hear me, I get upset with her, and tell her that she is more concerned about the **** happening in the back than focusing on me as a client, and wants me to repeat my details again,

Then get put through to the "supervisor", Wendy, who doesnt resolve my issue. I want a explanation as to why Wandile is more focused on the party in the back than focusing on client service delivery. This I want to know, there are far more competent and skilled individuals in the world that will gladly take the job, Wandile does not deserve to be on the phone with clients.

Then get put through to cancellations department, who tells me they cant cancel as the account is at legal, then tries to convince me that he will resolve the matter, maybe he doesnt understand business principles and business ethics and values, I do not want to associate myself with a company that has *********** staff in finance that cant unblock the account but accepts my money, I cant deal with a company who has customer care consultants that have zero ability to focus on the client, well lets make it simple, my account is currently with Legal, well legal, let me make it clear, I GLENN GILMOUR, WILL TAKE NO FURTHER RESPONSIBILITY FOR THIS ACCOUNT AND WITH IMMIDIATE EFFECT INFORM YOU TO CANCEL THE SAME, YOU HAVE UNTIL FRIDAY TO REMOVE YOUR DEVICES FROM MY VEHICLES, FAILING WHICH, I WILL PERSONALLY REMOVE THEM.

I do not want to be convinced to remain as a client, I work on ethics and principles, of which you have shown on two occasions to have zero of the same. Unfortunately I cannot and will not subject myself to this.

I am prepared to fight this matter in court, of which I will claim all costs. I urge you to try me, I urge you to try and bill me for the last year of subscription, I freaking urge you.

I am honestly shocked and perplexed at this level of service, even the brand new vehicle we bought of 800K less than 2 weeks ago has a damn tracker in from the dealer which is also freaking faulty and the driver tag was NEVER linked to the actual tracker, what nonsense is this, what kind of installation was done on this vehicle! This vehicle too can be cancelled and I will go with a company that actually can deliver a service and a product offering with a finance department that can do their job and customer consultants that can actually listen to their clients.