1 reviews | Active since Sept 2018
Absolute **** Service! Bunch of Fools.
Spent over R400 of Airtime just to finally get hold of Tracker. On several occasions that I finally managed to get through to them, the call cut out and the operators did not even have the decency to call me back. keeping in mind that I submitted several requests for a call back and several mails that they just never respond.
Long story short, stay away from Tracker Connect. The only time you will get proper service is when you sign up, from this point it is just a total downhill. Finally got through to a consultant as I was typing this complaint and at this stage, the hold duration was standing at (17 minutes) as he couldn't give me any facts. The operator took me off hold at (21 minutes), then, his line cut out again.
In trackers opinion, on an installment (p/m) of R199.00, the Pro Rata is R159.00 for 10 days - Really now guys, do you have qualified staff?
Summary: My installment/payment for this month, for (2) units, is now R1400.00 and your operator who spoke to me for a few minutes informed me that he has "no idea" what happened.
Nice one tracker.
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
So Itikeng Maloke called me and assisted with the first issue - being the Installation Certificates, which he got wrong and sent me the wrong stuff. Can we get this sorted already?
Still waiting for your accounts to do recon, if they are competent enough to finally sort this out.
So Itikeng Maloke called me and assisted with the first issue - being the Installation Certificates, which he got wrong and sent me the wrong stuff. Can we get this sorted already?
Still waiting for your accounts to do recon, if they are competent enough to finally sort this out.
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
regards,
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
regards,
Tracker Connect
Thank you for the swift response. It is sad that I had to escalate to a social platform to get this done. As soon as the account/billing issue has been resolved, I will review the rating and submit a compliment!
Thank you for the swift response. It is sad that I had to escalate to a social platform to get this done. As soon as the account/billing issue has been resolved, I will review the rating and submit a compliment!
1.) Installation Certificates received.
2.) Duplicate invoices removed.
3.) Credit noted received.
Now - going forward. Send me a mail to confirm my corrected monthly payment so that we can close this off.
1.) Installation Certificates received.
2.) Duplicate invoices removed.
3.) Credit noted received.
Now - going forward. Send me a mail to confirm my corrected monthly payment so that we can close this off.