hD
hoosen D
1 reviews | Active since Mar 2009
13 Dec 2017, 10:36
absolute incompetence
I was called last Friday by the tracker to have my tracking system replaced. they arranged for it to be replaced on Wednesday (13) at my home at 10 am. I then received an sms confirming the date and time and my home address. Yesterday(tuesday) I received an sms advising me that my appointment is scheduled for 10-30. I then called and insisted they stick to the time. Today Wednesday(13 th) at 10-34 and after a call to tracker, tracker still has not arrived at my home to fit the unit. THIS IS ABSOLUTE INCOMPETENCE BECAUSE I ARRANGED AN UBER TO TRANSPORT MYSELF TO WORK AND ARRANGED ALTERNATE TRANSPORT FOR MY WIFE.
i arranged my morning accordindly only to be left in this situation.
Unacceptable!!!!!!!! Hoosen
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Tracker Connect's replyOfficial
13 Dec 2017, 10:53Good day Hoosen,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a resolution of this matter.
We will revert to you shortly.
Tracker Connect,
Maroba Kekana
Best regards,
Tracker Connect's reply13 Dec 2017, 10:53
Official
Good day Hoosen,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a resolution of this matter.
We will revert to you shortly.
Tracker Connect,
Maroba Kekana
Best regards,