1 reviews | Active since Jan 2024
A total disappointment
2 weeks ago I received sms notifications that the device in my vehicle is not updating, so I called this company, an agent promised to book an appointment for the technician to check and fix the error, I waited till this morning, so for 2 weeks I have been driving around with a faulty device in my vehicle. This morning the app shows me another address where it claims my vehicle is located meanwhile the car is in the garage at my own address. It also shows that the vehicle was parked at that same address yesterday 12:09 meanwhile I was not even close to that location. This is so frustrating and it indicates a high level of inaccuracy, how do I continue to trust this company? Worse of all when I send them an email this morning, autoreply states that they will only attend to my email after the weekend and it's a holiday tomorrow so I am stuck with a useless tracking device till Tuesday or even another week. I am totally disappointed.........
This is to confirm that we have contacted you and we are assisting.
Regards,
This is to confirm that we have contacted you and we are assisting.
Regards,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Thank you for a swift response, Janine called me yesterday to assist me so she set up an appointment for today at 8am and before 8, the technician called me he was already in the area asking for directions. Janine call again this morning to find out if the technician was indeed at my place and working on the vehicle. I was very pleased and humbled by Jenine's service, however I hung up by accident while she was putting me through to rate her service. I can't miss the chance of rating your service Jenine please call me again so I can rate you. You are the super star Janine. You deserve a 10*
Thank you for a swift response, Janine called me yesterday to assist me so she set up an appointment for today at 8am and before 8, the technician called me he was already in the area asking for directions. Janine call again this morning to find out if the technician was indeed at my place and working on the vehicle. I was very pleased and humbled by Jenine's service, however I hung up by accident while she was putting me through to rate her service. I can't miss the chance of rating your service Jenine please call me again so I can rate you. You are the super star Janine. You deserve a 10*
Thank you for the wonderful words and feedback. This will be escalated directly to Janine's management
We are here to serve
Have a fantastic day
Tracker Connect
Thank you for the wonderful words and feedback. This will be escalated directly to Janine's management
We are here to serve
Have a fantastic day
Tracker Connect