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JG
Jose G

1 reviews | Active since Nov 2015

02 Aug 2018, 14:07

A provider not to be trusted

Hi Guys

Trust you'll Well

I thank you for having your time to read my concern

On Tuesday the 24/07/2018 @ 04:23am i drove my car without the Key fob, which i received a text message however no call was made which the normal process is to call to check if am OK. On Sunday morning at 04:15am the 29/07/2018, i drove my car without my key fob for 1 hour, during this time i have not received a early warning indication from Tracker in regards to my car being on the move, thinking maybe there an issue with my Key Fob which i followed the reset process

Monday morning the 30/07/2018 @ 04:25am i drove my car again for 30 minutes and once again no Text or a phone, @ 08:10 i drove my car and only @ 08:33 i received a text and call , so i after this i conducted a test my self to see if you'll guys stick your contract or T's and C's, @ 11:00am i disconnected my Key Fob knowing that i will receive a text or call which this has not happen up until the 02/08/2018 as i am typing out this out to you'll, so i called and spoke to one of your adviser advising her of my situation and asked her if she advise me the location of my vehicle which she advise me that she wont be able to, which i found no joy which i advise her that i will be logging a complaint. So this is telling me that if my vehicle has been ****** you would know anything unless i call you up, seems to me that we have a situation here because am paying for service for you'll to provide and as explained if my key fob is not in the car when its in a moving state i 1st receive a text message if i dont respond in 5 minutes then i will receive a call - why haven't i received a simple process for the past 4 days now

Police previously advise to change my provide as this would happen which it all speaks the truth about youll

So my next point is, am paying for a service which am not getting, WHY SHOULD I CONTINUE PAYING ?, as part of a tracking company you'll should provide the account holder full information or details of where about is the vehicle and should stick to your agreements when i signed up , as i know this is not abiding to your agreement or policy, this will be taken to the ombudsmen.

ill be awaiting for your reply

Kind Regards Jose Grant

0
Replies (3)
Tracker Connect
Tracker Connect's reply02 Aug 2018, 15:08
Official

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a prompt resolution of this matter.

We will revert to you shortly.

Tracker Connect

Tracker Connect
Tracker Connect's reply03 Aug 2018, 10:14
Official

Good day Mr Grant,

We confirm that we have made contact with you and assisted accordingly.

Should you require further assistance, please do not hesitate to contact me.

Regards

Tracker Connect

JG
Jose G's update18 Aug 2018, 10:11
Reviewer Update
First you have no communication s****s(you need to listen before speaking over a customer), secondly as discussed over the phone the issue is on you’ll end If I have not received a service from you’ll due to an error on you’ll end not mines, then you’ll need to sort out your systems, if my car has been ******(God forbid) I would not even known due to a faulty system which I have from you’ll, I guess the public is right you’ll don’t keep to your standards , you’ll have breached the contract not me so tracker are to blame for what has happened, the battery is not flat as I bought a new battery on the 24/07/2018, so battery won’t die in 5 days as this is a brand new battery, so you totally wrong about the battery, even if the key fob was not connect I should have been receiving text or a phone call stating the movement of my car which this has not been done, so this issue is with you’ll service which tracker has breached the contract, simple. As I have explained over the phone I have conducted a reset test, so we still have an issue with your product that is fitted into my car – makes no sense which am paying for, you’ll are very fast to take out the money but however cannot keep to your statements and legacy’s Yes totally understand however if the system states that I have not called in due to a warning which has been sent out, your advisors will pick this up and call a customer – wouldn’t you’ll do this to check on your customer??? This has happened in the past when my key fob was disconnected but however failed to so recently As I stated I will be taking this matter over to the ombudsmen due to you poor service and which we have not come to an agreement which am still not satisfied