1 reviews | Active since Sept 2020
8620 IP2043 Ethics Line reference number
I am at my wits end. I subscribed to Tracker in 2000. Signed a debit order. Premium went from R 99 to R221-93. Tried to cancel this debit for years. Since lock down I tried again. They have taken my subscriptions since 2000. I terminated my subscription. I have called, I have written, I have emailed I whats app called the lawyers they assigned today. Not response. When I call customer care they cannot assist they will not give me a name a phone number I can call. I have been on the website - looking for a number I can call. I then called the Ethics line since in my view their deduction of me fees is ********** - the people who answer the calls will not reveal their identity . I have screen shots I have copies of my mail. This is insane. Please help. They said I need to contact them 6 - 8 weeks They cannot and do not make outbound calls ETHICS LINE Spoke to Jacob Sithole - he said he would file my report in 24 hours We got cut off
I am going I called back mad when I spoke to cusoter care they say they have handed me over to lawyers Today I received an SMS to say that a diffeent law firm now has my account. I quote from the SMS - Your Tracker acct has been handed over to Blake and Associates. Visit https://selfassist.co.za/bcUh23 to view pmnt opt. Whatsapp: *** ref G11942. or is it GII - as in India - 942
What can I do
The agent Amanda Majoli - she was the rudest person ever, said she could not find the person i spoke to They do not do outbound calls
Yesterday - the first time in years and this year - finally a person called me from the social media division. She asked me to submit yet again and again - all my docs. At this stage and yesterday I told her I have had enough - she needs to collate all my info from all their divisions and revert to me with an offer. She said she would email. I am still waiting. I also informed her that this Tracker matter would cause me hyper tension a stroke insanity and I would be briefing a lawyer and will seek assistance from my team to liaise with tracker - I cannot ANYMORE its not good for my mental health
Yesterday - the first time in years and this year - finally a person called me from the social media division. She asked me to submit yet again and again - all my docs. At this stage and yesterday I told her I have had enough - she needs to collate all my info from all their divisions and revert to me with an offer. She said she would email. I am still waiting. I also informed her that this Tracker matter would cause me hyper tension a stroke insanity and I would be briefing a lawyer and will seek assistance from my team to liaise with tracker - I cannot ANYMORE its not good for my mental health
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Best regards,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Best regards,