Poor Customer Service

<p>I have been with Tracetec since August 2007 and was advised by a friend to call-in and ask the company to locate my car as part of regular checks. When I called in, the technician confirmed that the signal of the unit installed in my car is weak hence he cannot locate my car. I then asked since when has this unit been experiencing this problem, he confirmed that since 2014.</p> <p> </p> <p>I was angry and felt betrayed by the company since I have been with the company for this long and reversed the previous month's debit order and stopped the current debit. I then instructed the company to cancel their service with immediate effect because I am paying for the service not rendered.</p> <p> </p> <p>The clerk at Tracetec advised that they cannot cancel the contract until the two month's fee of R198 is paid. The company has debited for two years without any service rendred, Tracetec actually owes me money.</p>