MM
Mpho M
1 reviews | Active since Aug 2015
28 Aug 2015, 10:28
Lack of respect for prospective clients
I took to facebook to lodge a complaint that i had made an appointment with a call center agent to have a device fitted on my car last friday but the agent did not get back to me so i was disgruntled at the level of customer service.The head of customer service Noel, called me to rectify this but to my dismay he too was *********** and had no idea what customer service meant.He was hostile over the phone, and had no intention of winning over my trust for their brand, continued to insult me and said \i'm not even their customer"when i asked whether this is how prospective clients are treated.i asked to speak to his superiors as i was not going to stand the manner he spoke to me"
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Tracetec's replyOfficial
28 Aug 2015, 11:24Hello mp****godi ,
Your comments are noted and thanks again for sharing incorrect information publicly
We are in the business of providing recovery solutions and do offer excellent service, to our customers (to which you are not even a customer of ours)however with your initial tone, personal insults and initial unhappiness coupled with a negative approach, we as a company have chosen rather not to do business with yourself.
As discussed yesterday personally with you, we do apologise for apparent service delivery failure you have created.
Have a great day at school.
Regards
Noel
Tracetec Customer Care and Marketing.
Your comments are noted and thanks again for sharing incorrect information publicly
We are in the business of providing recovery solutions and do offer excellent service, to our customers (to which you are not even a customer of ours)however with your initial tone, personal insults and initial unhappiness coupled with a negative approach, we as a company have chosen rather not to do business with yourself.
As discussed yesterday personally with you, we do apologise for apparent service delivery failure you have created.
Have a great day at school.
Regards
Noel
Tracetec Customer Care and Marketing.
Tracetec's reply28 Aug 2015, 11:24
Official
Hello mp****godi ,
Your comments are noted and thanks again for sharing incorrect information publicly
We are in the business of providing recovery solutions and do offer excellent service, to our customers (to which you are not even a customer of ours)however with your initial tone, personal insults and initial unhappiness coupled with a negative approach, we as a company have chosen rather not to do business with yourself.
As discussed yesterday personally with you, we do apologise for apparent service delivery failure you have created.
Have a great day at school.
Regards
Noel
Tracetec Customer Care and Marketing.
Your comments are noted and thanks again for sharing incorrect information publicly
We are in the business of providing recovery solutions and do offer excellent service, to our customers (to which you are not even a customer of ours)however with your initial tone, personal insults and initial unhappiness coupled with a negative approach, we as a company have chosen rather not to do business with yourself.
As discussed yesterday personally with you, we do apologise for apparent service delivery failure you have created.
Have a great day at school.
Regards
Noel
Tracetec Customer Care and Marketing.