Trace-On-Line

I eceived a phone call fro M Rossouw from Trace-On-Line about a Telkom Account overdue. <br> <br> I have reported the same problem before from another company employed by Telkom to resolve the matter. I have send all the relevant details to M Roussouw and explained to her that I though the matter was resolved.<br> <br> I have also mentioned to her that I have paid the money into an account on a reference given to me by Telkom Accounts. Telkom had two account for the same customer.<br> <br> M Rossouw phoned me again and told me I was in the wrong and she will go forward.<br> <br> I asked her to read the letters and proof of payment send to her. She was adamant that I was in the wrong ond she did not use all the info I have send to her to resolve the matter.<br> <br> I contacted Telkom regarding this matter and After M Rossouw has blacklisted me I received a call from N Shaw to state that Telkom had indeed opened two accounts for the same customer and that Telkom owe me R250.00 that will be credited to may account.<br> <br> I have all the documents regarding this, as well as the e-mails.<br> <br> My husband paid the R650.00 to Trace-On-Line as I was very upset and would claim it back after this was resolved.